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Policies and
Procedures

We are so excited that you are interested in booking with our salon! In order to provide the incredible services that you book for, we require our clients to abide by the policies we have in place. These policies are there to protect both the clients' and our stylists' time. Please carefully review these before booking an appointment. By clicking the button below and booking an appointment through our online services, you are agreeing to the policies listed here.

Best Hair Salon Lakeland

New Clients

We ask that all new clients please place a credit card on file in order to book an appointment.

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Online Booking Policy

Clients who wish to book their appointments online must agree to our cancellation policy. At the time of booking, our online booking system requires a non-refundable 50% deposit for your service. Upon checkout in the salon, we will then securely store your credit card on file. In the event that you cancel or reschedule and are unable to give a 48 hour notice, the deposit taken at booking will be used as a cancellation fee.

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Cancellation Policy

In the event that you must cancel or reschedule your appointment, we ask that you please give us at least 48 hours notice before the beginning of your appointment. If you do not cancel or reschedule your appointment within 48 hours, the card on file will be charged 50% of the service booked. No-shows will be charged 100% of the service booked. This is to best serve each guest and ensure the spot can be filled.

Consultation Tips

Coming in for your first visit with Glam? Here's some tips for your consultation to help your stylist know exactly what you're wanting to achieve!

  • Bring some photos of what your goal is. Pinterest is a great resource for looking for inspiration.

  • Come in with clean, dry hair. This helps the stylist see the natural, most accurate state of your hair.

  • Tell your stylist about your hair maintenance: how often you color, how you wear it, etc.

  • Be prepared to hear that your hair goal may take more than one appointment if you're doing a big change.

  • Our stylists are trained to care about your hair. This means expect honesty. They will tell you if they think something will cause too much damage or not be suitable for your hair.

  • Be honest about your hair history, telling your stylist about previous color, professional or at home, helps them prevent potential color issues.